Glasgow Customer Care Stewards 2017

Job Introduction:

Would you like to work at some of the most prestigious events/venues in the West of Scotland?

G4S Events is Europe’s leading independent provider of event security and crowd management services. We are currently looking to increase our Glasgow Events Team where you will be working at exciting venues such as SECC & The Hydro, Hampden Stadium, Murrayfield Stadium, Scotstoun and other Scottish Premier League and championship football venues. Some upcoming exciting events in 2017 includescottish international football including Scotland vs England,Take That, Celine Dion, Metallica,Robbie Williams at Murrayfield and the Stone Roses at Hampden (transport will be provided if you are working out with Glasgow).

You will be working as part of an enthusiastic team that helps to keep these venues and events safe and secure throughout. This is an opportunity to build on skills and experience such as customer service, communication, health & safety, team work, problem solving and many others.

Role Responsibility:

The fundamental role of a Steward is to ensure all patrons have a safe and enjoyable experience. Events and Stewarding staff are often the first and last people visitors will meet at an event. Therefore the role of a Steward is primarily customer facing and includes, but is not limited to:

• Providing the ultimate customer care experience
• Checking Tickets
• Dealing with patrons queries and questions
• Crowd monitoring
• Helping people to their seats and providing general directions
• Hospitality, car parking and other general stewarding duties

Our staff provide a visible reminder that safety is our number one priority for visitors and staff at an event.

The Ideal Candidate:

If you are over 18 years old and have strong verbal communication skills and the right aptitude to working with the public, then this could be the job for you! You will need to demonstrate at Interview a friendly, approachable and professional manner through excellent interpersonal skills. Flexibility is important due to the various shift times/days; the majority of our shifts are evening/weekends however we do have some work during week days.

No experience is required as full training will be provided in addition to an event briefing each shift. Uniform will also be provided as we pride ourselves on the quality and presentation of our staff.