Job Description
- A fantastic opportunity to join this fast-growing, global financial services company with full training and support from day one.
- Fully paid permanent contract and Apprenticeship leading to a Level 3 NVQ qualification and the industry recognised IOC stage 1, 2 & 3.
- All training is via E –Portfolios/webinar/on the job. No attendance at college.
- The Complaints Team oversee the administration of all complaints received by IFDS for their clients, these are resolved by telephone or letter whilst complying with SLA’s and Regulatory requirements.
- The team also ensure record complaint related data and supporting documentation for both internal and external customers. We handle Complaints relating to Unit Trusts, OIECs, Investment Trusts, ISAs, Pensions and Insurance Products across a number of different systems.
Personal Qualities :
- Attention to detail
- Ability to work under pressure within tight timescales
- Excellent communicator in writing, by telephone and face to face
Skills Required :
- Ability to investigate, summarise and express findings in writing or verbally
- Good proven letter writing skills
- Ability to work as part of a team
- Good personal organisational skills to administer complaints within SLA
- Intermediary knowledge of Microsoft Word and Excel
Future Prospects : As a global, award-winning organisation with a reputation second-to-none and a long-standing culture of development and progression we offer a local role with a global reach – and all the rewards and benefits that you would expect working for an industry-leader. In addition, IFDS is proud to offer our staff a full Career Development toolkit.
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