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IT Support Assistant / Apprentice

MAGICARD LTD
Pay: Competitive salary Text
Location: Dorset Weymouth United Kingdom
Category: Entry Level
Available from: Aug 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02499800
IT 2017-07-06 2017-08-01

Job Description

Magicard Ltd are looking to recruit an IT Support Assistant for their site based in Weymouth, Dorset.



Overall Purpose:



To Assist the System Administration and Digital Marketing Representatives to enable a resilient and stable IT Service is provided to users and assist in the provision of customer internet resources.



Key Tasks:




  • Providing IT support to users

  • Problem solving & troubleshooting

  • Configuring desktop and laptop PC’s

  • IT Systems Administration – new user account setups, IT stock inventory, help guides

  • Installing software, and assisting with ad-hoc requests

  • Providing operational support for corporate systems such as Salesforce CRM, Macola MRP and Office 365

  • Assistance in the management of web assets and cloud based services



Person Specification:



Skills, Experience and Abilities:




  • A strong motivation for a career in IT

  • The ability to communicate confidently with customers at all levels of the business

  • Have excellent organisational and time management skills, with the ability to multi-task, prioritise workload and work to strict deadlines using own initiative

  • Good attention to detail

  • A love of problem solving

  • A proactive and methodical approach

  • Understanding of Basic HTML/CSS is not required but beneficial

  • A basic understanding of internet systems

  • A good level of computer proficiency


Personal Qualities :

  • Confident

  • Excellent communication skills

  • Ability to communicate with all staff members including Senior Managers

  • Can work on their own initiative without instructions

  • Willing to learn

  • Enthusiastic



Skills Required :

A genuine interest in IT, be enthusiastic and passionate with a willing to learn attitude.



Future Prospects : Full time permanent position if apprenticeship goes well, plus the opportunity to gain further qualifications.

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