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Customer Service Apprentice

Ship Shape World Ltd
Pay: £150.00 Text
Location: Norfolk Norwich United Kingdom
Category: Entry Level
Available from: Aug 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02502504
Customer Service/Call Centre 2017-07-07 2017-07-31

Job Description

As Customer Service Apprentice you will be heavily involved in the core functions of this very busy family owned boat bedding company. You will gain exposure to the key functions involved with running this exciting and unique business.



This will be a challenging and exciting role; the successful applicant will gain exposure to a variation of duties throughout the business. Key daily/weekly responsibilities will include:




  • Liaising with customers and suppliers.

  • Dealing with customers enquiries.

  • Taking and processing customer orders.

  • Attending local and national shows/exhibitions (possibly including overnight stays).

  • Assisting with internal/external communication.

  • Assisting with inbound/outbound deliveries.

  • Assisting with regular stock checks/audits.

  • Preparation of documents -using a variety of Microsoft IT applications.

  • Photocopying, scanning and distribution of mail.

  • Assisting with social media/website/press releases.

  • Acquire a good working knowledge of the range of products stocked.



To ensure you have an in depth understanding of the company and its core functions there will be numerous opportunities to go off site and learn about both our suppliers and clients.


Personal Qualities :

Essential:




  • Willingness to learn and develop own skills and progress towards Apprenticeship accreditation.

  • Motivated to continually improve work practices and procedures.

  • Team player and good interpersonal skills.

  • Professional, flexible and adaptable approach to work.

  • Presentable.

  • Positive attitude.



Skills Required :

Essential




  • Excellent communication skills.

  • Ability to work on own initiative and as part of a team.

  • Attention to detail & accuracy.

  • Reliable & trustworthy.

  • Ability to work under pressure and problem solve.

  • Adaptable and receptive to new ideas and procedures.



Future Prospects : We take continuous professional development seriously and we are committed to ensure each individual performs at their best and develops their potential for future roles.

A successful candidate can expect potential future employment upon completion of this Apprenticeship.

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