Job Description
Serco are working with an external organisation for recruitment to this apprenticeship scheme. Your application will be shared with an external organisation. By continuing with your application you are consenting to your application being shared with our partner Lifetime Training
PURPOSE OF JOB
To learn and provide front line customer service at reception.
BONUS
Commission also available on achieving the sales, commission OTE £0 - £1500
DUTIES AND RESPONSIBILITIES
• To deal with first line customer enquiries or complaints
• To deal with cash transactions and receipts.
• Ensure a continuous availability of customer information
• Taking customer bookings at reception desk and by telephone
• To be compliant with data protection and contract laws at all times.
• To understand the individual site focus and the sales expectations for the year in relation to new sales and member growth.
• To promote & sell health & fitness, swimming and swimming lesson memberships within the leisure centre and online.
• To work with the sales and marketing managers to ensure smooth implementation of all Health and Fitness and Aquatic promotions internal and externally
• To embrace the mystery visitor reports and work to improve of identified areas of concern.
• To work on events that promotes the services and facilities available in South Ribble community Leisure such as Leyland festival, Fresher’s Fayre, Open Days.
• To be proactive in generating sales leads on a day to day basis.
• To be compliant with data protection and contract laws at all times.
RELATIONSHIPS
Responsible to the Senior Duty Manager
QUALIFICATIONS
Minimum GCSE or equivalent (desirable but not essential)
EXPERIENCE
Experience and or interest in a customer services and/or health & fitness environment is essential.
DESIRABLE
Any sports or fitness related qualification.
Personal Qualities :
Good communication skills.
Computer literate.
Good telephone manner.
Self motivated and organised.
Friendly and outgoing.
Reliable.
Skills Required :
High personal integrity and motivation.
An open, honest and outgoing personality.
Future Prospects : On-going training and development encouraged by the employer which will give the applicant the opportunity to move on to a full time job.
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