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Apprentice Leisure Attendant

Penwortham Leisure Centre
Pay: £129.50 Text
Location: Lancashire Preston United Kingdom
Category: Entry Level
Available from: Aug 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02509772
2017-07-19 2017-08-04

Job Description

Serco are working with an external organisation for recruitment to this apprenticeship scheme. Your application will be shared with an external organisation. By continuing with your application you are consenting to your application being shared with our partner Lifetime Training



This is a 12-15 month Apprenticeship and during this time, you will work towards your Level 2 Diploma in Leisure Operations with award winning training delivered by Lifetime Training. This is a work based training programme.



PURPOSE OF JOB

The Leisure Attendants role is to work within the leisure centre ensuring customer safety and high standards of service and customer care at all times in of utmost importance.  The role will involve supervision of specific poolside activities, maintaining high standards of cleanliness in particular in customer critical areas and the safe handling and set up of equipment.



DUTIES AND RESPONSIBILITIES




  • Provide supervision of swimming pools to ensure customer safety at all times by preventing accidents and incidents and by taking the appropriate action in the event of these occurring.

  • Ensure equipment is set up in order to meet the needs of the programmed activities.

  • Undertake cleaning tasks as required to ensure the centre is well presented and monitor standards of cleanliness in customer critical areas such as changing rooms and toilets.

  • Monitor customer use within the centre and ensure unsafe practices are promptly dealt with or reported as appropriate.

  • Maintain high levels of customer service at all times ensuring you have a full product knowledge of the services and activities available at the centre 

  • Attend monthly swimming training sessions in order to demonstrate competency and maintain a valid NPLQ qualification.

  • Follow the processes laid down in the SMS (Serco Management System), in particular, the Pool Normal Operating, Pool Emergency and Centre Emergencies Procedures.

  • Consistently and actively apply good housekeeping principles, such as turning off lights and equipment when not in use, in order to contribute to our strategy to reduce utility consumption and carbon footprint. 



RELATIONSHIPS

Responsible to the Senior Duty Manager


Personal Qualities :

Good communication skills.

Good strong swimmer

Have the ability to remain vigilant, alert and attentive

Have the ability to be calm and in control in pressurised situations such as emergencies

Have the ability to set and achieve high standards of centre cleanliness and presentation

Have the ability to deal with customers of all age groups.

Sustain a level of fitness to enable the physical aspects of the position to be undertaken

Self motivated and organised.

Friendly and outgoing.

Reliable.

Confident



Skills Required :

High personal integrity and motivation.

An open, honest and outgoing personality



Future Prospects : On-going training and development encouraged by the employer which will give the applicant the opportunity to move on to a full time job.

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