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Apprentice Medical Receptionist

Dunelm Medical Practice
Pay: £129.50 Text
Location: Durham Durham United Kingdom
Category: Entry Level
Available from: Sep 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02510374
Customer Service/Call Centre 2017-07-20 2017-08-12

Job Description


  • To provide an effective and efficient reception service is provided to patients and any other visitors to the practice

  • Deal with all general enquiries, explain procedures and make new and follow-up appointments

  • Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed

  • Receive and make telephone calls as required.  Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery (as per practice protocol)

  • Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor (as per visit protocol)

  • Chaperone patients as and when required

  • Action repeat prescription requests

  • Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same

  • Enter patient information on to the computer as required

  • Ensure correspondence, reports, results etc are scanned / filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen

  • Ensure that all new patients are registered onto the computer system promptly and accurately

  • Make and serve refreshments, ensure the kitchen is kept clean in turn with other staff

  • To provide general support to the  doctors, management team and health professionals involving word processing with general clerical work

  • Input patient data ensuring correct read codes are used

  • To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.

  • To maintain the computer clinic system in an accurate and secure manner

  • To assist with the gathering of statistics and information when required

  • To provide cover for members of the reception/secretarial team during periods of sickness and annual leave.  You may be asked if you could provide cover at other sites.

  • In liaison with the Team Leader maintain adequate supplies of office stationery in order to perform your duties

  • Any other duties deemed reasonable by the Partners/Practice Management Team

  • Open up the reception/admin areas at the start of the day when first to arrive and make all necessary preparations to receive patients

  • When last to leave at the end of the day, ensure that the reception area is totally secured, telephone system is switched over to the Out of Hours Service

  • Ensure all confidential information / prescriptions are locked away

  • Undertake any other additional duties appropriate to the post as requested by the Partners/Practice Management Team.

  • Confidential at all times, promoting Health and Safety and ensuring Equality and Diversity are adhered


Personal Qualities :

  • Sense of humour, adaptable and flexible.

  • Proven attendance record and self-motivated.



Skills Required :

  • Keyboard Skills required.

  • Able to present a positive image of her/himself and the practice

  • Honesty and Integrity

  • Courteous

  • Confidentiality

  • Ability to work individually  & as  part of a team

  • Ability to build working relationships

  • Ability to work in a helpful manner

  • Conscientious and well Organised

  • Attention to detail/accuracy and time Management

  • Planning and prioritising

  • Problem solving

  • Accuracy in work

  • Able to work to tight deadlines, protocols / guidelines and communicate effectively to the practice team

  • Car driver/clean licence desired.

  • Experience of General Practice or in a health care setting desirable.

  • Customer Care

  • Ability to work on own initiative

  • Good standard of appearance as befits dealing with members of the public, patients, and practice staff

  • Articulate

  • Ability to work under pressure

  • Working in an office environment desirable.

  • Good written and verbal communication skills

  • Able to manage conflict and cope with unexpected situations and provide solutions to problems



Future Prospects : To be progressed in the business and complete further levels of the apprenticeship route.

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