Job Description
- To provide an effective and efficient reception service is provided to patients and any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery (as per practice protocol)
- Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor (as per visit protocol)
- Chaperone patients as and when required
- Action repeat prescription requests
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same
- Enter patient information on to the computer as required
- Ensure correspondence, reports, results etc are scanned / filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Make and serve refreshments, ensure the kitchen is kept clean in turn with other staff
- To provide general support to the doctors, management team and health professionals involving word processing with general clerical work
- Input patient data ensuring correct read codes are used
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To maintain the computer clinic system in an accurate and secure manner
- To assist with the gathering of statistics and information when required
- To provide cover for members of the reception/secretarial team during periods of sickness and annual leave. You may be asked if you could provide cover at other sites.
- In liaison with the Team Leader maintain adequate supplies of office stationery in order to perform your duties
- Any other duties deemed reasonable by the Partners/Practice Management Team
- Open up the reception/admin areas at the start of the day when first to arrive and make all necessary preparations to receive patients
- When last to leave at the end of the day, ensure that the reception area is totally secured, telephone system is switched over to the Out of Hours Service
- Ensure all confidential information / prescriptions are locked away
- Undertake any other additional duties appropriate to the post as requested by the Partners/Practice Management Team.
- Confidential at all times, promoting Health and Safety and ensuring Equality and Diversity are adhered
Personal Qualities :
- Sense of humour, adaptable and flexible.
- Proven attendance record and self-motivated.
Skills Required :
- Keyboard Skills required.
- Able to present a positive image of her/himself and the practice
- Honesty and Integrity
- Courteous
- Confidentiality
- Ability to work individually & as part of a team
- Ability to build working relationships
- Ability to work in a helpful manner
- Conscientious and well Organised
- Attention to detail/accuracy and time Management
- Planning and prioritising
- Problem solving
- Accuracy in work
- Able to work to tight deadlines, protocols / guidelines and communicate effectively to the practice team
- Car driver/clean licence desired.
- Experience of General Practice or in a health care setting desirable.
- Customer Care
- Ability to work on own initiative
- Good standard of appearance as befits dealing with members of the public, patients, and practice staff
- Articulate
- Ability to work under pressure
- Working in an office environment desirable.
- Good written and verbal communication skills
- Able to manage conflict and cope with unexpected situations and provide solutions to problems
Future Prospects : To be progressed in the business and complete further levels of the apprenticeship route.
Apply Now