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Front Office Reception Apprentice

Pay: 165.00 per week
Location: Swindon Fleming Way, SWINDON, SN1 2NG United Kingdom
Category: Entry Level
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time, Indoor , Daytime Work
Job reference: E02510954
Catering/Hospitality/Leisure 2017-07-20 2017-08-19

Job Description

Summary

We are looking for enthusiastic, genuine, friendly people who strive to exceed expectations and deliver excellence in everything that they do. Jury's Inn are currently seeking an Apprentice Receptionist to join our busy Front Office Team.

This is a role, where we engage with you; give you practical training, development and progression within a dynamic and rapidly expanding company, knowing that promotion will not be too far away if you want a fun and exciting career in hospitality

What will I be doing?

* To be familiar with the days business, including arrivals, departures, special requests, etc.

* To have thorough understanding of all requirements when checking-in and/or checking-out a guest (confirm booking, length of stay, package etc).

* To offer guest services such as wake up call, newspaper, assistance with luggage etc. upon check-in.

* Communicate hotel services to guests, i.e. opening and closing times and Food & Beverage outlets, advise what amenities are available e.g. bar, dinner, snacks, etc.

* Handle all guest enquiries and complaints in a professional manner.

* Ensure all cash, charge, float and till procedures are carried out in accordance with Company policy.

* To assist in the smooth running of the front office desk during your shift.

Benefits:
Here are some of the fantastic benefits that you would be entitled to if you joined Jurys Inns Hotel Group. Full details are provided during Company BELONG Induction Programme.


* 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days

* Well-tailored uniforms

* Meals on duty

* Social Activities (Staff Summer/Winter event) and Monthly engagement activities

* Training and Development opportunities through our Grow L&D Programme

* Employee of the month & Overall Employee of the Year, Gala dinner

* Discounted accommodation rates for staff members and reduced rate for friends and family

* Pension Scheme- Contributory Group Personal Pension Plan

* Flexible working hours

* Life Assurance

* No split shifts

Requirements and Prospectus Desired skills

Pride in delivering excellent customer service
Strong communication and listening skills
The ability to work under pressure in a fast paced environment
Able to follow instructions and work well in a team
Organised multitasker

Personal qualities

A smart and tidy appearance
Positive attitude
A willingness and desire to learn
Good team work ethic

Qualifications required

No qualifications required

Future prospects

An apprenticeship is just the start of your career with Jurys Inn, through our structured training and development programmes we hope you will continue to develop within the Company.

Duration: 12 - 15 months
Apprenticeship level: Intermediate Level Apprenticeship
Possible start date: 25 Sep 2017
Working week: 30 hrs/week shifts including eve's & wkends

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