Job Description
Duties will include:
- Customer stock enquiries
- Product and service enquiries
- Sample requests
- Order placement and execution
- CRM System
- Complaints processing; Returns, credits/debits,
- Order book date management
- Query management
Build effective relationships maximizing and maintaining a positive customer experience
- External Customer - Forbo customers. 3rd Party service providers
- Internal Customer – BAM’s, team colleagues, colleagues in other departments
- Other Sites – Production plants, Ripley & Kirkcaldy
Provide general administration support for the customer service department and business process team
- Maintain the company mailbox
- Support the maintenance of the SAP database
- Provide reporting and auditing
Key Clients you will deal with are:
- Supply Chain organisation and/or Group Sales Support to ensure product availability for orders
- Finance Departments to ensure correct procedures are followed and Customer issues are managed.
- BAM’s to ensure best possible levels of communication are achieved
- Other Customer Services teams
- Other Forbo Departments, as required, e.g. Marketing, IT
- Logistics teams to ensure deliveries are met
- External customers
Applicants will be required to attend an Assessment Centre with Vision Apprentices as part of the screening process.
Personal Qualities :
- Enquiring mind
- Excellent organisational skills
- Strong ability to multi task
- Good time management
- Good communication skills, particularly telephone and e-mail
- Good interpersonal skills across all levels
Skills Required :
- Enthusiastic, cheerful
- Strong computer skills (Word, Excel & Powerpoint)
- Flexible, willing to do what it takes and to see challenges as opportunities
- Willingness to undertake day to day tasks without considering them boring
- A team player
Future Prospects : Vision Business has strong employer links within the sector and we encourage all our employers to consider further opportunities, this may include progression onto an advanced/higher apprenticeship or full time employment.
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