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Customer Service Apprenticeship - Croydon NM

GAP Hire Solutions
Pay: £192.00 Text
Location: London Croydon United Kingdom
Category: Entry Level
Available from: Sep 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02511412
Customer Service/Call Centre 2017-07-21 2017-08-20

Job Description

Are you passionate about people and keen to get ahead? GAP Hire Solutions - Croydon are looking for someone that is committed to providing 1st class customer service.



GAP Hire Solutions - Croydon



Working within their growing team in Croydon, you will receive expert training to deliver a customer experience second to none. Talking to a huge array of customers you will quickly develop your own interpersonal skills whilst advancing your existing Microsoft Office expertise, from Word to Excel. Over the course of this 12 month Apprenticeship, you will acquire many transferable skills that will help kick start your career. Your daily activities could include:



• Communicating with customers face-to-face, in writing, or on the phone

• Promoting products and services

• Building customer relationships

• Gathering feedback

• Problem solving

• Gathering and analysing feedback



Upon successful completion of this apprenticeship you will have gained a nationally recognised qualification in Customer Service BTEC Lvl2, along with functional skills in Maths, English & ICT that will serve you in many jobs to come; and as a valuable member of the team you'll have the opportunity to move into a permanent role where you will be able to continue your career development journey.



All of your training will be provided by learndirect, the UK's largest provider of Apprenticeships. We've helped lots of people like you develop their skills and gain experience in their chosen field. Every year we find work for and train over 23,000 apprentices.


Personal Qualities : If you are polite, presentable and an articulate individual then you are exactly who we are looking for as you will be talking with clients. You should also be able to work to a schedule.

Skills Required : You will need good communication skills, and good computer abilities with the ability to work in a team environment. It is useful for you to have knowledge of MS Office including Excel and Word.

Future Prospects : When you have successfully completed your Apprenticeship you may be given the opportunity to continue in your role or progress onto an alternative support role within the company where you will receive full training and support.

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