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Customer Service Apprenticeship

Lifestyle Lesiure Products
Pay: £300.00 Text
Location: Manchester Stockport United Kingdom
Category: Entry Level
Available from: Aug 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02514460
2017-07-27 2017-08-21

Job Description

Main Duties




  • To be the first point of contact for our customers after an order has been taken, providing excellent service at all times.

  • Placing orders with the relevant suppliers

  • Keeping customers informed on a regular basis of the progress of their order.

  • Day to day customer management which involves providing solutions for repairs and/or deliveries.

  • Providing a high standard of service both internally and externally, working closely with customers, suppliers and the company management

  • Answering incoming calls in a professional manner and in line with the customer service level agreements.

  • Collating and recording accurate information on our internal systems.

  • Deal with urgent client queries or complaints effectively.

  • Working closely with suppliers to effect timely supply of goods and subsequently working closely with our delivery companies so that effective supply is provided to our customers


Personal Qualities :

  • Able to work under pressure and to tight deadlines.

  • Attention to detail

  • Approachable 

  • Willing to learn

  • Positive attitude



Skills Required :

  • Excellent customer service skills – customer focused with the ability to manage customer relationships, understanding the customer’s needs and delivering an individual tailored service.

  • Excellent organisational skills with the ability to prioritise daily tasks and good multitasking skills.

  • Good Memory and attention to detail is essential

  • Excellent communication skills are essential both orally and written. Able to communicate at all levels both face to face, over the telephone and via e-mail.

  • Knowledge of Excel, Word and Outlook an advantage.

  • Strong interpersonal skills and the ability to manage a fluctuating workload.

  • Good problem solving skills and ability to use own initiative.

  • Experience of working within a fast moving business is desirable



Future Prospects : Possibility of a permanent position after completion of an apprenticeship.

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