Job Description
Summary
ROLE:
To ensure each guest served receives friendly and professional service and Prezzo standards are upheld at all times
RESPONSIBILITIES:
As a Waiter/Waitress, youll be our customers main connection with Prezzo and demonstrate great service by being welcoming, passionate, engaging and attentive. Youll play as big a part in creating a memorable dining experience as the amazing food youll serve by:
* Acknowledging and genuinely greeting customers as they arrive at the restaurant
* Always having a smile on your face and helping to create a friendly and welcoming environment
* Work well with all team members within the restaurant and all Prezzo employees to help create a positive atmosphere
* Complete all training assigned to you within a reasonable time period
* Ensuring the Prezzo Service Steps are delivered to all guests as a minimum, and engaging with the customers in conversation as appropriate
* Ensuring orders are taken promptly and queries dealt with; assessing customers needs and preferences and make recommendations
* Actively selling and recommending additional menu items, where appropriate, to increase sales and drive average spend per head (ASPH)
* Maintaining excellent service standards, throughout the meal, by checking back with customers, clearing tables promptly, and dealing with other customer requirements
* Being attentive and available to your customers when they need you
* Taking payment from customers promptly, ensuring all transactions are completed accurately and the correct money is exchanged
* Ensuring all monies are securely handled and accurately balanced at end of shift
* Making sure there is sufficient supply of equipment, prep and ingredients for service
* Ensuring your section and working areas are kept clean, tidy, set and stocked up at all times
* Prepare tables by setting up to Brand Standards
* Complying with all Food Safety and Health & Safety regulations
- The ability to work under pressure in a fast paced environment
- The ability to multitask
- Strong communication and leadership skills
- A passion for delivery excellent customer service
We are looking for enthusiastic, committed individuals with a desire to develop and succeed. You will be required to deliver a high standard of customer service. Able to work under pressure, you must also be able to resolve any customer complaints to achieve a satisfactory outcome. Youll also ensure high standards of cleanliness whilst ensuring at all times that legal requirements are strictly adhered to. You must be able to work a minimum of 30 hours per week.
Qualifications requiredNo Qualifications Required
Future prospectsOngoing training and development encouraged by the employer which will give the applicant the opportunity to move on to a full time job.
Duration: 12-15 monthsApprenticeship level: Intermediate Level Apprenticeship
Possible start date: 10 Oct 2017
Working week: 30 Hours shift work
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