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Apprentice Service Advisor - Scarborough

Stoneacre
Pay: £140.00 Text
Location: Yorkshire Scarborough United Kingdom
Category: Entry Level
Available from: Oct 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02528343
Customer Service/Call Centre 2017-08-24 2017-10-07

Job Description



Stoneacre is the fastest growing and most successful motor group in the UK. We are looking to recruit an ambitious, smart and motivated individual to begin their career and work in our friendly and fast paced Scarborough dealership.



With our great training and development programmes this is a fantastic opportunity for a successful career with plenty of opportunity to progress.



This role is a key customer service position dealing with all aspects of customer service.



Duties include:




  • Advise customers about necessary service for routine maintenance

  • Answer telephone queries and respond to customers needs

  • Collect data from customers to facilitate and qualify the customer service or repair requirements

  • Prepare repair order documents

  • Deal with queries and complaints in a professional manner

  • Demonstrate consistent good customer service

  • Explain the work performed and the charges to the customer

  • Adopt flexibility to meet the needs and demands of the business


Personal Qualities :

  • A hard working individual who has a proactive approach to their work, good attention to detail.

  • A helpful and friendly approach is essential

  • A professional and smart corporate appearance is essential.

  • You must have good communication skills.

  • A passion for customer service Motivated individual with a flexible 'can do' approach



Skills Required :

  • Ability to establish rapport with internal and external people within the business

  • Coping with pressures and setbacks

  • Good communication skills verbal and communication

  • Confident individual who can work independently

  • Good organisational skills enabling to meet pre-set deadlines

  • Delivering results and meeting targets

  • Attention to detail

  • The desire to deliver excellence at all times

  • Demonstrate commitment



Future Prospects : This is a fantastic opportunity for anyone wanting a career. Our philosophy is at Stoneacre is to create careers for life.

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