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Customer Service Apprenticeship

Angsana Business Consulting Ltd
Pay: £126.00 Text
Location: London London United Kingdom
Category: Entry Level
Available from: Nov 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02531205
Customer Service/Call Centre 2017-09-01 2017-11-01

Job Description

Being a customer service Assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.




  • Deal directly with customers either by telephone, electronically or face to face

  • Respond promptly to customer inquiries

  • Address and resolve customer complaints

  • Manage administration

  • To have a good understanding of the Client’s market place and industry

  • To be aware of and deliver excellence in quality, service and opportunity

  • Data input, data extraction, photocopying, faxing, filing and typing duties as directed

  • To meet and greet visitors as required

  • Throughout the training period the post holder will be expected to complete all educational and training as required


Personal Qualities :

  • A driven and motivated individual with a positive 'can-do' attitude

  • Goal driven with a mind set to develop personal qualities and skill sets

  • Attention to detail

  • Interpersonal skills

  • Motivated and ambitious

  • Passionate and enthusiastic



Skills Required :

  • Customer service orientated

  • Excellent IT skills

  • Creative and logical mind set

  • Results/goals orientated

  • Smart and well presented

  • Good communication skills

  • Hard working

  • Self motivated and organised

  • Focused and competitive

  • Good work ethic – punctual and reliable



Future Prospects : Permanent job offer upon completion and further training with the view of career development.

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