Job Description
Being a customer service Assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Address and resolve customer complaints
- Manage administration
- To have a good understanding of the Client’s market place and industry
- To be aware of and deliver excellence in quality, service and opportunity
- Data input, data extraction, photocopying, faxing, filing and typing duties as directed
- To meet and greet visitors as required
- Throughout the training period the post holder will be expected to complete all educational and training as required
Personal Qualities :
- A driven and motivated individual with a positive 'can-do' attitude
- Goal driven with a mind set to develop personal qualities and skill sets
- Attention to detail
- Interpersonal skills
- Motivated and ambitious
- Passionate and enthusiastic
Skills Required :
- Customer service orientated
- Excellent IT skills
- Creative and logical mind set
- Results/goals orientated
- Smart and well presented
- Good communication skills
- Hard working
- Self motivated and organised
- Focused and competitive
- Good work ethic – punctual and reliable
Future Prospects : Permanent job offer upon completion and further training with the view of career development.
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