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Technical Service Advisor - Business Administration

Norcros Group (Holdings) Ltd
Pay: £131.25 Text
Location: Staffordshire Stoke-On-Trent United Kingdom
Category: Entry Level
Available from: Nov 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02533754
Admin/Secretarial 2017-09-07 2017-10-19

Job Description

You will undertake a range of duties withing a busy working office which will include:




  • Providing written and verbal advice to architects, fixers and the general public in all aspects of tiling.

  •  Preparing written NBS M40 specifications for architects, fixers and distributors in accordance with relevant British Standards.

  •  Writing detailed letters and reports based upon site visit reports and laboratory test results in relation to failures and product complaints, in accordance with ISO9001.

  •  Logging, updating and maintaining technical and product complaint spreadsheets and paperwork in accordance with ISO9001.

  •  Maintaining departmental KPI’s


Personal Qualities :

  • good telephone manner

  • good customer service skills

  • able to converse with people at all levels ie general public, tile fixers, retailers, architects etc

  • excellent literacy skills - able to compose technical letters based upon site reports and laboratory results

  • ability to think and process information in a logical and orderly manner

  • able to work unsupervised

  • team player



Skills Required :

  • Basic science knowledge

  • Good computer skills



Future Prospects : Progression and development within the company

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