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Apprentice Customer Service Executive

BPI Recycled Products
Pay: £8,775.00 Text
Location: Derbyshire Heanor United Kingdom
Category: Entry Level
Available from: Oct 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02534368
Customer Service/Call Centre 2017-09-08 2017-10-01

Job Description

The role will focus on building relationships and providing excellent customer service to distributors, end users and internal customers of RPC BPI Recycled Products.



It will involve on a daily basis:




  • Processing customer orders and new enquiries and quotes including technical advice

  • Dealing with customer order queries

  • Promotion of products and services

  • Data maintenance



You’ll gain diverse skills such as team working, dealing with conflict, commerciality, organisation, communication



Understanding the business – brand promise, core values and internal policies and procedures



Understanding your role and responsibilities



Developing an awareness of the customer journey and building an empathetic customer service approach



Carrying out such tasks and duties as directed by the Departmental Manager / Supervisor



 



 



 


Personal Qualities :

  • Positive attitude to training and progression

  • Flexible

  • Empathetic approach



Skills Required :

  • Team player

  • Good communication skills via telephone, email and face to face

  • Customer service experience would be an advantage

  • Accurate

  • Computer literate – good working knowledge of Microsoft Office applications including Outlook, Word and Excel



Future Prospects : Opportunity to progress within the role and undertake a professional qualification with the Institute of Customer Service.

Benefits such as additional bonuses, cycle to work scheme and eye care vouchers.

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