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Apprentice Receptionist

Spring Gardens Group Medical Practice
Pay: £122.50 Text
Location: Worcestershire Worcester United Kingdom
Category: Entry Level
Available from: Nov 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02537501
2017-09-13 2017-11-14

Job Description

There is a vacancy for an Apprentice Receptionist at the Spring Gardens GP Surgery in Worcester. This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike. If you want to start a rewarding career then this job is for you!



 



 Duties include:




  • Ensuring confidentiality and data protection are observed at all times.

  • Answering the telephone

  • Dealing with patient queries, providing a high standard of customer service

  • Arranging hospital transport

  • Advising patients of chargeable services and processing payments

  • General housekeeping of reception and waiting areas



At level 2 City & Guilds Diploma In Customer Service Practitioner



Level 1 / 2 Functional Skills in Math, English



Employee Rights and Responsibilities



Personal Learning and Thinking Skills



End Point Assessment                                                 


Personal Qualities :

  • Good interpersonal skills – Positive engagement, building relationships, questioning and listening skills

  • Good written and verbal communication skills

  • Demonstration of patience, empathy and problem solving skills, when dealing with conflict



Skills Required :

  • Good communication skills, both written and verbal

  • Task driven

  • Confident

  • Attention to detail

  • Hard working

  • Articulate and willing to work in a team

  • Personal motivation



Future Prospects : Having gained a years worth of work experience and a qualification as a Customer Service Practitioner, you would be able to work as a Receptionist in the Primary Care sector or in another similar setting.

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