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Customer Support Apprentice

Bluespier International Ltd
Pay: £165.00 Text
Location: Worcestershire Droitwich United Kingdom
Category: Entry Level
Available from: Oct 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02538124
Customer Service/Call Centre 2017-09-14 2017-10-10

Job Description

KEY DUTIES / RESPONSIBILITIES:




  • To be the first point of contact for external customer support queries and issues via phone and email; ensuring the customer is kept up to date.

  • To maintain customer call logs.

  • Where appropriate, refer external customer support queries to an appropriate member of staff ensuring that full and accurate details of the query is first obtained to enable a prompt and professional response. 

  • Escalate calls to Customer Support and Training Manager where necessary.

  • To be responsible for inputting customer data/information onto Bluespier systems/databases ensuring that accurate and up-to-date data is available for Bluespier staff at all times.

  • To prepare all customer correspondence accurately and professionally with guidance from the Customer Support Manager and Customer Support Trainer, ensuring all required information is included and correspondence is distributed in a timely manner.  

  • Create user documentation as requested.

  • Any other duties as required by the Customer Support & Training Manager.



GENERIC TASKS:




  • To gain product knowledge.

  • To learn and follow internal team processes.

  • To work closely with customers to understand their requirements using a variety of mediums: in person, over the phone and over email.

  • To actively be aware of and progress opportunities to cross sell products and services.

  • Any other duties as directed by the Customer Support & Training Manager. 


Personal Qualities :

  • Positive attitude

  • Trustworthy

  • Self-motivated

  • Honest

  • Enthusiastic

  • Has integrity



Skills Required :

  • Good communicator

  • Literate

  • Numerate

  • Good IT Skills

  • Good telephone manner

  • Asks for help when unsure

  • Team player

  • Able to follow instruction



Future Prospects : An excellent opportunity to progress within the business upon the successful completion of this apprenticeship.

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