Job Description
Key duties would include:
- First line of support for all users
- Answer telephone calls
- Respond to and log calls, escalating calls as required with key support members
- Follow-up on all tickets where applicable
- The support of hardware and software for all devices and applications from Servers, Desktops and Laptops
- End user and product support for printers and multi-functional devices
- Collate information to create quotations for Clients
- Maintain all stock levels of equipment
- Create and maintain operational documentation for all Clients
- Manage and set up new hardware following IT policies and procedures
- Carry out duties to help support the company’s mission statement in line with the Company’s Values
Personal Qualities :
- An enthusiastic and professional attitude
- Commitment to learning new skills
Skills Required :
Required Skills:
- Be familiar with and have a general interest in computers
- Excellent written and verbal communication skills are essential
- Strong interpersonal skills and relationship management
- You will need to be well organised and be able to prioritise workload
Future Prospects : 92% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Additionally there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.
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