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IT Support Analyst Apprentice - 12935

F1 Support Ltd
Pay: £187.00 Text
Location: Surrey Woking United Kingdom
Category: Entry Level
Available from: Oct 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02538326
2017-09-14 2017-10-11

Job Description

Key duties would include:




  • First line of support for all users

  • Answer telephone calls

  • Respond to and log calls, escalating calls as required with key support members

  • Follow-up on all tickets where applicable

  • The support of hardware and software for all devices and applications from Servers, Desktops and Laptops

  • End user and product support for printers and multi-functional devices

  • Collate information to create quotations for Clients

  • Maintain all stock levels of equipment

  • Create and maintain operational documentation for all Clients

  • Manage and set up new hardware following IT policies and procedures

  • Carry out duties to help support the company’s mission statement in line with the Company’s Values


Personal Qualities :

  • An enthusiastic and professional attitude

  • Commitment to learning new skills



Skills Required :

Required Skills:




  • Be familiar with and have a general interest in computers

  • Excellent written and verbal communication skills are essential

  • Strong interpersonal skills and relationship management

  • You will need to be well organised and be able to prioritise workload



Future Prospects : 92% of QA Apprentices secure permanent employment after finishing their apprenticeship.

Additionally there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

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