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IT Support Analyst Apprentice - 12950

APOLLO MEDICAL SOFTWARE SOLUTIONS LTD
Pay: £150.00 Text
Location: Tyne and Wear Sunderland United Kingdom
Category: Entry Level
Available from: Dec 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02538505
2017-09-14 2017-12-01

Job Description

In this role, you will be providing telephone and remote support to customers on a range of proprietary and bespoke software systems and associated hardware.

Starting on a 13-15 month Infrastructure Technician Apprenticeship (level 3)



The duties will involve the following:




  • Telephone Support

  • Remote Support to existing customers

  • Pre-Installation of all software, this ranges from Microsoft Office to Bespoke software

  • Setup and Pre-Installation of Servers prior to install

  • Basic hardware fault finding of faulty computer equipment

  • Software troubleshooting on Desktop PC’s

  • Virus and malicious software removal on Desktop Computers

  • Data backup

  • Research & Development into new technologies

  • Understanding and Developing internal systems

  • New Software & Update verification

  • General Office administration


Personal Qualities :

  • Someone with an enthusiastic and professional attitude

  • Commitment to learning new skills



Skills Required :

Qualities / essential requirements:

•    Keen to develop a career in IT

•    Good communication skills both written and verbal

•    Able to work as part of a small team



Future Prospects : Opportunity to become a permanent employee at the end of the apprenticeship.

Opportunity to progress on to do a level 4 programme.

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