employment 4 students - The UK's most visited student jobsite

Menu

This job is no longer available, please Click here to find other similar vacancies.

Apprentice Administrative Assistant/Receptionist

Greyfriars Surgery
Pay: £175.00 Text
Location: Lincolnshire Boston United Kingdom
Category: Entry Level
Available from: Oct 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02539587
Admin/Secretarial 2017-09-18 2017-10-02

Job Description

We require an enthusiastic and committed person, who is able to rise to the challenge of providing a first class reception and administrative service for a busy GP practice.



RESPONSIBLE TO:           Head Receptionist – a Mentor will be allocated



MAJOR DUTIES AND RESPONSIBILITIES:



1. Administration Duties:




  • Scan all incoming documents for the attention of the Clinical staff in the Surgery.

  • Undertake photo-copying, faxing and filing.

  • Email documents as required following the Surgery protocol.

  • Process patient correspondence received by email.

  • Prepare ‘New Patient’ registration packs.

  • Type documents as required.

  • Open and process the mail received.

  • Ensure that the consulting rooms are prepared for Doctors and Nurses with a full set of forms and other essentials - this will be done under guidance.

  • Retrieve and return patient notes when requested and file correctly.



2. Reception Duties:




  • Maintain the efficiency of the appointments system by making appointments and booking in patients correctly. This includes making normal and double appointments, appointments with nurses and doctors, appointments for minor surgery, ante-natal, post-natal, family planning, smoking, asthma, diabetes, ECGs, 24 hour tapes, anti-coagulants, visits etc.

  • Direct patients to the appropriate waiting areas.

  • Follow the practice policy when ‘allocating’ urgent appointments.

  • Follow the practice protocol when dealing with new patients and temporary residents.

  • Advise patients of relevant charges for private services, accept payments, issue a receipt and follow the practice guidelines for disposal of payment.

  • Respond to all queries and requests for assistance from patients and other visitors.

  • Enter requests for home visits into the computer. Include all relevant information and when necessary refer to the on-call doctor.

  • Action requests for ambulance transportation and enter details in appropriate book.

  • Follow procedures for the entering, printing and monitoring of repeat prescriptions.

  • Retrieve patient notes when requested and re-file correctly in alphabetical order.

  • Follow the practice guidelines for internal E-Mails.

  • Ensure the start-up procedures and end of day procedures are carried out correctly.

  • Carry out other delegated duties considered appropriate to the post.



3. Non-reception Duties:




  • Make refreshments as required

  • Prepare rooms for meetings

  • Carry out the appropriate stock control procedures – under supervision.

  • Carry out audit duties when required.

  • Ensure that the consulting rooms have a full set of forms and other essentials.



4. Special Requirements:




  • An understanding, acceptance and adherence to the need for strict confidentiality.

  • An ability to use one’s own judgement, resourcefulness, common sense, and local knowledge to respond to the patients’ enquiries and requests.

  • Excellent communication skills.

  • Ability to work under pressure.


Personal Qualities :

  • Smart (Uniform is provided)

  • Confident and sympathetic

  • Team player who is flexible and able to use own initiative



Skills Required :

  • Computer literate and with experience in dealing with the public

  • Reception experience preferred but not essential

  • Good communication skills

  • Understanding of the importance of confidentiality

  • Resourceful and articulate



 



Future Prospects : Greyfriars intend to offer permanent full-time employment with further career development upon successful completion of the apprenticeship.

Apply Now

Enter your email address and we'll email you jobs like this!