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IT Technical Support Apprenticeship

SKILLS TRAINING UK LIMITED
Pay: £131.25 Text
Location: West Midlands Walsall United Kingdom
Category: Entry Level
Available from: Oct 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02540343
2017-09-19 2017-10-20

Job Description

You will be responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks will include:




  • Installing and configuring computer hardware operating systems and applications

  • Monitoring and maintaining computer systems and networks

  • Talking staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues

  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults

  • Replacing parts as required

  • Following diagrams and written instructions to repair a fault or set up a system

  • Supporting the roll-out of new applications

  • Setting up new users' accounts and profiles and dealing with password issues

  • Working continuously on a task until completion (or referral to third parties, if appropriate)

  • Prioritising and managing many open cases at one time

  • Testing and evaluating new technology

  • Conducting electrical safety checks on computer equipment


Personal Qualities :

  • Have a passion for IT

  • Good communication skills

  • Good time management skills



Skills Required :

  • Ability to diagnose hardware and software problems

  • Be able to set up new users

  • Excellent IT Hardware skills, including replacing parts

  • Be able to install operating systems



Future Prospects : On successful completion of the Apprenticeship a permanent position could be considered with the company.

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