Job Description
Our Client, is a large veterinarians practice with many branches throughout the UK. Their mission is to provide pets with the best possible care and to make sure that owners always receive friendly advice and support.
At present they are currently looking for an IT Support Apprentice to join their well-established IT team based at their support centre in Watford.
Key duties would include:
- Responsible for receiving, recording, managing, co-coordinating and resolving Help Desk Incidents and Service Requests
- Responsible for keeping users notified and informed on status and progress of Help Desk Incidents and Service Requests
- Responsible for ensuring user customer satisfaction in every step of the Help Desk process
- Responsible for monitoring their Help Desk queue, identifying any potential or actual SLA failures and notifying the IT Help Desk Manager or seeking guidance from 2nd Line colleagues
- Maintaining the Incident/Request Call Logging System
- Maintain procedures where necessary with instruction from the IT Help Desk Manager
- To support the IT Help Desk Manager by assisting in any additional duties
- To adhere to all policies and procedures as requested by the IT Help Desk Manager
Personal Qualities :
- Innovate and self-motivated
- Professionalism
- Positive attitude and energy
- Proactive personality
- Good awareness of computer technology
- Proactive approach to problem solving
Skills Required :
- Ability to work independently and maintain a high degree of self-motivation
- Team work skills
- Organisational skills
- Good written and oral communication skills
- Basic understanding of network architecture
- Basic understanding of Microsoft Operating Systems
- Basic understanding of PC’s
- Customer Service experience required
- Experience of using call logging systems desirable
Future Prospects : Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.
AFTER THE APPRENTICESHIP
Over 90% of our Apprentices move on to permanent full time employment in the tech industry. There are also opportunities to extend your training with a higher level Apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an Apprenticeship.
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