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Customer Service Apprentice

FSC (NW) LIMITED
Pay: £131.25 Text
Location: Merseyside Merseyside United Kingdom
Category: Entry Level
Available from: Jan 2018
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02558754
2017-11-07 2018-01-09

Job Description

Basic duties:




  • Supporting a team with general administration and reception duties and helping customers inbound and outbound callss

  • Ensuring the office is ran efficiently

  • Excellent written and communication skills

  • Scanning various documents into their computer systems

  • Answering the telephone, organising appointments

  • Checking email leads

  • Database entry used to inputting and microsoft packages

  • Inbound and outbound telephone calls to work colleagues and clients

  • Post, filing and copying, faxing and scanning

  • Follow up calls

  • Working as part of a team

  • Deliver customer service and help the individuals choice in properties across Merseyside

  • Deal with tenants


Personal Qualities :

  • Smart and professional manner

  • Friendly and outgoing personality

  • Positive attitude

  • Willing

  • Patient

  • Confident

  • Enjoys a challenge

  • Problem solver

  • Accurate

  • Able to cope with day to day activities

  • Great interpersonal skills

  • Great with people



Skills Required :

  • This vacancy will close as soon as filled and is advertised by Interserve learning and employment who are the training provider

  • Excellent database skills and knowledge of microsoft packages would be an advantage

  • Great communication skills

  • Answering calls

  • Time keeping

  • Able to carry out tasks when required

  • Able to work independently and as part of a team

  • Use of a diplomatic approach

  • Excellent customer service skills

  • Understanding the clients needs and requirements

  • Listening skills



Future Prospects : You will be able to progress within the organization and they are looking to give the successful candidate a full time role

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