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Customer Service Apprenticeship

BBK Partnership Limited
Pay: £126.00 Text
Location: London Croydon United Kingdom
Category: Entry Level
Available from: Feb 2018
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02559872
2017-11-09 2018-02-01

Job Description

Being a customer service Assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.




  • Deal directly with customers either by telephone, electronically or face to face.

  • Respond promptly to customer inquiries.

  • Handle and resolve customer complaints.

  • Manage administration.

  • To have a good understanding of the Client’s market place and industry.

  • To be aware of and deliver excellence in quality, service and opportunity.

  • Data input, data extraction, photocopying, faxing, filing and typing duties as directed

  • To meet and greet visitors as required.

  • Throughout the training period the post holder will be expected to complete all educational and training as required.


Personal Qualities :

  • Professional attitude

  • A driven and motivated individual with a positive 'can-do' attitude

  • Attention to detail and high standards of work ethic to aid a high performance culture

  • Committed

  • Goal driven and in general a hard worker

  • Confidentiality and professionalism

  • Bubbly personality 



 



Skills Required :

A successful candidate will display some or all of the following skills:




  • Interpersonal skills

  • High regard to patient confidentiality and professionalism

  • Methodical and thorough approach to work

  • Organised

  • Good at juggling tasks and prioritising

  • A great team player

  • A desire to show initiative

  • Excellent communication skills

  • Excellent initiative

  • Ability to work in an high demanding and high pressure environment



Future Prospects : Permanent job offer upon completion and further training with the view of career development

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