Job Description
Being a customer service Assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.
- Deal directly with customers either by telephone, electronically or face to face.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Manage administration.
- To have a good understanding of the Client’s market place and industry.
- To be aware of and deliver excellence in quality, service and opportunity.
- Data input, data extraction, photocopying, faxing, filing and typing duties as directed
- To meet and greet visitors as required.
- Throughout the training period the post holder will be expected to complete all educational and training as required.
Personal Qualities :
- Professional attitude
- A driven and motivated individual with a positive 'can-do' attitude
- Attention to detail and high standards of work ethic to aid a high performance culture
- Committed
- Goal driven and in general a hard worker
- Confidentiality and professionalism
- Bubbly personality
Skills Required :
A successful candidate will display some or all of the following skills:
- Interpersonal skills
- High regard to patient confidentiality and professionalism
- Methodical and thorough approach to work
- Organised
- Good at juggling tasks and prioritising
- A great team player
- A desire to show initiative
- Excellent communication skills
- Excellent initiative
- Ability to work in an high demanding and high pressure environment
Future Prospects : Permanent job offer upon completion and further training with the view of career development
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