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IT Service Desk Apprentice - 13500

KEYBRIDGE IT SOLUTIONS LTD
Pay: £10,000.00 Text
Location: London London United Kingdom
Category: Entry Level
Available from: Dec 2017
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02560470
2017-11-10 2017-12-13

Job Description

Duties would incluide:




  • Answer the Keybridge Helpdesk phone line in a professional manner and log support tickets on the Keybridge hosted support system

  • Resolve support requests over the phone and on email

  • Provide remote and occasional onsite support when required

  • Assist with project work when required

  • Assist with carrying out daily system and backup checks


Personal Qualities :

  • An enthusiastic and professional attitude and commitment to learning new skills



Skills Required :

  • Knowledge of all Windows operating system is essential

  • Knowledge of Office 365, Hosted exchange, virtual desktops and hosted telephony would be beneficial

  • There will be desktop and server support as well as networking support required

  • Excellent communication and organisation skills



Future Prospects : 92% of QA Apprentices secure permanent employment after finishing their apprenticeship.

Additionally there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

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