Job Description
Duties would incluide:
- Answer the Keybridge Helpdesk phone line in a professional manner and log support tickets on the Keybridge hosted support system
- Resolve support requests over the phone and on email
- Provide remote and occasional onsite support when required
- Assist with project work when required
- Assist with carrying out daily system and backup checks
Personal Qualities :
- An enthusiastic and professional attitude and commitment to learning new skills
Skills Required :
- Knowledge of all Windows operating system is essential
- Knowledge of Office 365, Hosted exchange, virtual desktops and hosted telephony would be beneficial
- There will be desktop and server support as well as networking support required
- Excellent communication and organisation skills
Future Prospects : 92% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Additionally there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.
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