Job Description
The role is assorted, and you need to be open to that diversity, willing to work on any project put in front of you with a “all hands-on deck” approach.
You will think outside the box, and one step further to deliver the best solution possible. A can-do, want-to-do attitude is key.
A typical day in the role could be:
- Get setup with a coffee on arrival, and a quick review of your task list
- Have 5 minutes of fame to update the team on your week so far
- Make your way through your outstanding tasks, which may include trying to replicate a user issue, pinpoint where in the software things are going wrong, issue a fix, run some testing on a recent patch
- Take your lunch
- Start some work on a new software module you have been given to complete
- Round the day off, by reporting back to customers with an update on any outstanding support requests allocated to you
- Update your internal task list before packing up and heading home
Primarily the role will involve finding solutions to support tickets that come in which could include, but is not limited to fixing a bug in an application, resolving a technical issue on a server, building a new page into an existing website.
This will lead onto writing new functions and modules in the bespoke software we build and maintain, helping to deploy new hardware into hosted environments as well as potentially building new websites.
Personal Qualities :
- Willing to get stuck in, no matter what the task
- Inquisitive, intuitive and with initiative
- Enjoys working in a team, and enjoys contributing
- Has a great enthusiasm for technology
Skills Required :
- Logical Thinker with good analytical and problem-solving skills
- Great Enthusiasm for technology and the work they produce
- Ability to document their work
- Able to communicate clearly and effectively with their team and clients
- Demonstrate a passion for providing excellent customer service
Future Prospects : There is a full-time vacancy on offer at the end of the apprenticeship, based on the candidate’s performance throughout the year.
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