Job Description
A Traineeship is an education and training programme with work experience that is focused on giving young people the skills and experience that employers are looking for. At its core are work preparation training, English and maths for those who need it, and a high quality work experience placement.
Traineeships help unlock your great potential and give you the work preparation training, maths and English and work experience needed to get an Apprenticeship or other job.
This Traineeship Opportunity is unwaged.
The successful candidate will have a range of duties to deal with on a daily basis.
Duties Include:
- Communicating over the telephone with clients and colleagues
- Welcoming clients into the office and making sure they are comfortable
- Answering the phone and directing calls when necessary
- Taking payments for client consultations
- Use excellent customer service continuously
- Organise and report data
- Managing in house computer systems
- Use a diary system
- Sending and Receiving Emails
- Sending and Receiving Letters
- Data Processing
- Filing and maintaining internal documents
- Store and retrieve information
- Scanning, filling and printing documents
Personal Qualities :
- Bubbly, chatty and outgoing
- Punctual
- Efficient
- Be able to use own initiative
- Ambitious individual, who is driven to achieve successful results
- Keen to learn and progress
- Comfortable asking questions if unsure
Skills Required :
- Ability to make efficient use of resources
- Mature attitude
- Excellent people skills to be able to adapt to all levels and age groups
- Ability to deal with challenging clients
- High level of motivation
- Attention to detail
- Excellent communication skills & telephone manner
- Polite and articulate
- Ability to multi-task and problem solve
- Good level of Numeracy and Literacy skills
- Sound knowledge of Microsoft and Excel packages
- Ability to work independently and as part of a team
- Attention to detail
Future Prospects : On completion of the Traineeship you will have the opportunity to progress to an Apprenticeship.
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