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Night Porter

Double Tree by Hilton at the Ricoh Arena logo
Pay: Competitive Salary
Location: Coventry Ricoh Arena, Phoenix Way United Kingdom
Category: Entry Level
Available from: Always Recruiting
Finishes on: Ongoing Position
Type of work: Full Time, Indoor , Evening Work, Daytime Work, Weekend Work
Job reference: E02563653
Catering/Hospitality/Leisure 2017-11-16 2018-01-09

Job Description

Our Night Porters deliver great guest service for our onsite DoubleTree by Hilton Hotel based at the Ricoh Arena.

When people arrive at the desk in person, or make telephone enquiries. It’s vital that they are warmly and efficiently welcomed, as you confidently ‘read’ and respond appropriately to their individual requirements. Equally, when they check out, we want them to leave happy and satisfied, looking forward to their next visit.

Key Areas of Responsibility :

• Provide a warm, vibrant welcome to all guests on their arrival.
• Assist guests in a friendly, courteous and professional manner with registration (ensuring any special requirements are noted) and check out.
• Take every opportunity to up sell F&B facilities, including meetings and events.
• Demonstrate full knowledge of the hotel’s facilities and specific room types and locations and be able to convey information regarding offers and forthcoming Arena and Casino events.
• Deal efficiently with all reservation requests, confirmation of bookings and special requests.
• Have full knowledge of rates and terms of business and take every opportunity to upsell rooms with the aim of achieving maximum occupancy at maximum rate.
• Deal with complaints politely and positively making every effort to resolve there and then; refer to Reception Manager / General Manager if unable resolve.
• Please be aware that the Hotel is manned 24 hours a day and therefore the need to be flexible with your hours is a must. Previous Hotel Receptionist experience is desirable.

Qualifications

  • Have a previous experience in a busy hotel or event environment and will possess excellent written, interpersonal skills and general administrative ability. Enjoy working in a team environment but also be happy working independently using own initiative and will possess the ability to prioritise work load. The successful candidate will have the flexibility to work outside of normal working hours and be prepared to adapt to deadlines dictated by an event. Possess and demonstrate a customer service ‘can-do’ ethic with a strong client and customer focus, overcoming obstacles to solve problems and achieve results.
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