Technical Support and Admin Assistant Apprentice

To undertake a range of business / technical support functions in response to service specific needs or instruction from the Business Support Supervisor, including:

• Data input and retrieval


• Environmental Management records – electronic and paper


• Processing and distribution of incoming and outgoing mail


• Assisting in the procurement of goods and services


• Maintaining data quality in relation to all Environmental Management records


• Preparation and collation of information


• Assisting with the collection of data for the Service Key Performance Indicators


• Checking documents / information


• Reception / telephone


• Procuring agency staff via the Hays system


• Word processing


• Logging customer / member queries


• Processing time sheets


• Duty desk administration


• To assist in the establishment and maintenance of appropriate systems and procedures, both manual and computerised


• To receive enquiries / request for service in a courteous and customer-friendly manner and record and direct as appropriate


• To undertake general business support functions, as appropriate, eg photo-copying, file / information retrieval, mail-merge and post duties


• To assist in the maintenance of computerised / manual information systems and updating of records


• To provide assistance to the Business Support Supervisor, advising him / her of any key issues and problems arising in the team


• To maintain safe and responsible working methods in accordance with legal requirements and good employment practice and to ensure all relevant Health and Safety procedures are adhered to at all times


• To provide technical assistance;  information and guidance on any issues relating to the provision of the service

Secondary Duties:

• To participate in Council programme of in-service training as a learner


• To undertake such other duties and responsibilities as may reasonably be determined by the Service Head (or nominated representative) in consultation with the post holder (and if he / she so wishes, with his / her Trade Union representative)


• To be familiar with a range of IT systems


• To ensure the effective use of office equipment and machinery and to make use of such facilities


• To assist, when required, in activities to promote and publicise apprenticeships within the Council

• Valuing our people


• Focusing on customers


• Acting with integrity


• Using time and money wisely


• Working together


• Always learning and improving

• Numerate and literate


• Knowledge of Windows-based PC applications


• Ability to communicate courteously and effectively with a range of people


• Ability to work on own initiative