Job Description
Customer Service Apprentice
Stone, Staffordshire.
M-Viron have a fantastic opportunity! We are looking for a Customer Service Apprentice who is productive, passionate about selling a service and hitting targets to join an independent mobile voice and data specialist.
The Role:
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Desired skills:
- The ability and desire to speak with customers on a daily basis
- Confident and outgoing
- Self-motivated
- Ability to work as part of a team and as an individual
- Excellent organisational and communication skills
The successful candidate will be completing an NVQ level 2 in Customer Service and there is the option to progress on to Sales and Telesales level 3 after the first year. Also, unless exempt, you will be required to complete your Functional Skills in Maths, English and ICT.
Benefits:
- £3.50 per hour- to be reviewed at 3 months and 6 months
- Commission package
- 20 days holiday plus 8 bank holidays
- Monday-Friday 9am-5pm (1 in 8 Saturdays- hours 9am-3pm paid as overtime)
Personal Qualities :
- Confident
- Punctual
- IT literate
- Friendly
Skills Required :
- The ability and desire to sell
- Confident and outgoing
- Self-motivated
- Ability to work as part of a team and as an individual
- Excellent organisational and communication skills
Future Prospects : Potential permanent career
Apply Now