Job Description
You will work towards a qualification on a Level 2 Apprenticeship Standard: Housing and Property Management Assistant, gaining the skills, knowledge and experience you need to provide a high quality housing service. You will be supported, trained and expected to develop a good knowledge of housing issues, processes and related services and be able to explain these clearly to customers. Apprentices will work in different areas of the service to develop a broad understanding. This is a key entry role into Leeds City Council helping to deliver vital council services. Apprentices will be supported by Dutton Fisher Associates, who are specialist Housing Apprenticeship providers, leading to a Chartered Institute of Housing qualification.
Main duties:
- In liaison with the line manager/senior officer, to provide high quality and efficient services
- To assist in providing a range support services for internal and external customers
- To work as part of a team of housing advisors to provide customer focused services
- To liaise with colleagues in order to prioritise work to meet conflicting deadlines
- To maintain accurate records and track progress of work
- To assist with the induction of new staff including the demonstration of duties
- Ordering and monitoring stock supplies
- Preparing routine correspondence and standard letters and forms
- Managing meeting rooms and dealing with hospitality and signing-in of visitors
- Assist with the arrangements for conferences, forums and other events
- Act as the first point of contact for visitors and customers – both in person and on the telephone
- Provide an excellent customer service to customers, colleagues and visitors
- To use IT applications and databases effectively to deliver tasks
- Operate relevant equipment/ICT packages e.g. Word, Excel, databases, spreadsheets and Internet
- To input and retrieve data using computerised systems
- To collate and prepare information from a variety of sources
- Undertake general financial and administration duties
- Attend and participate in relevant meetings as required and to take notes at meetings
- Be aware of and comply with policies and procedures relating to safeguarding, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
- Understand and abide by the Council’s equal opportunities policy in the duties of the post and as an employee of the Council
- Participate in training and other learning activities and performance development as required
- To gather information from service users to assess the service required
- Make appropriate referrals for housing support as and when required
- Contact with tenants using various forms of communication, including visits to tenants in their own homes
Personal Qualities :
- Demonstrate a commitment to Council Values
- Positive and flexible approach to change
- Commitment to maintaining a healthy and safe environment
- Commitment to providing excellent service to customers
- Commitment to personal learning and development
- Willing to support and promote equality and diversity
Skills Required :
- Ability to deal with the general public in a responsive manner
- Ability to deal with high volumes of enquiries both at the public counter and over the telephone
- Ability to demonstrate patience and understanding with service users
- Ability to deal with relevant procedures and maintain standard documentation
- Ability to advise service users on relevant procedures
- Ability to work within a team
- Ability to communicate effectively and sensitively both face to face in writing and by telephone
- Ability to demonstrate Customer Care
- To adhere to LCC Financial Rules and Regulations and Standing Orders
- To process cash accurately
- Ability to use computerised systems
- Ability to record and maintain information received from all sources accurately
- To provide a welcoming environment to service users
- To assist other members of staff with duties when required
- A good level of numeracy and literacy skills
Future Prospects : See Leeds City Council website. The qualifications and experience gained on this Apprenticeship will allow you to apply for further roles within this sector.
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