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Housing Assistant Apprentice

Leeds City Council
Pay: £306.07 Text
Location: Yorkshire Leeds United Kingdom
Category: Entry Level
Available from: Feb 2018
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02585808
2018-01-11 2018-01-25

Job Description

You will work towards a qualification on a Level 2 Apprenticeship Standard: Housing and Property Management Assistant, gaining the skills, knowledge and experience you need to provide a high quality housing service. You will be supported, trained and expected to develop a good knowledge of housing issues, processes and related services and be able to explain these clearly to customers. Apprentices will work in different areas of the service to develop a broad understanding. This is a key entry role into Leeds City Council helping to deliver vital council services. Apprentices will be supported by Dutton Fisher Associates, who are specialist Housing Apprenticeship providers, leading to a Chartered Institute of Housing qualification.



Main duties:




  • In liaison with the line manager/senior officer, to provide high quality and efficient services

  • To assist in providing a range support services for internal and external customers

  • To work as part of a team of housing advisors to provide customer focused services

  • To liaise with colleagues in order to prioritise work to meet conflicting deadlines

  • To maintain accurate records and track progress of work

  • To assist with the induction of new staff including the demonstration of duties

  • Ordering and monitoring stock supplies

  • Preparing routine correspondence and standard letters and forms

  • Managing meeting rooms and dealing with hospitality and signing-in of visitors

  • Assist with the arrangements for conferences, forums and other events

  • Act as the first point of contact for visitors and customers – both in person and on the telephone

  • Provide an excellent customer service to customers, colleagues and visitors

  • To use IT applications and databases effectively to deliver tasks

  • Operate relevant equipment/ICT packages e.g. Word, Excel, databases, spreadsheets and Internet

  • To input and retrieve data using computerised systems

  • To collate and prepare information from a variety of sources

  • Undertake general financial and administration duties

  • Attend and participate in relevant meetings as required and to take notes at meetings

  • Be aware of and comply with policies and procedures relating to safeguarding, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person

  • Understand and abide by the Council’s equal opportunities policy in the duties of the post and as an employee of the Council

  • Participate in training and other learning activities and performance development as required

  • To gather information from service users to assess the service required

  • Make appropriate referrals for housing support as and when required

  • Contact with tenants using various forms of communication, including visits to tenants in their own homes


Personal Qualities :

  • Demonstrate a commitment to Council Values

  • Positive and flexible approach to  change

  • Commitment to maintaining a healthy and safe environment

  • Commitment to providing excellent service to customers

  • Commitment to personal learning and development

  • Willing to support and promote equality and diversity



Skills Required :

  • Ability to deal with the general public in a responsive manner

  • Ability to deal with high volumes of enquiries both at the public counter and over the telephone

  • Ability to demonstrate patience and understanding with service users

  • Ability to deal with relevant procedures and maintain standard documentation

  • Ability to advise service users on relevant procedures

  • Ability to work within a team

  • Ability to communicate effectively and sensitively both face to face in writing and by telephone

  • Ability to demonstrate Customer Care

  • To adhere to LCC Financial Rules and Regulations and Standing Orders

  • To process cash accurately

  • Ability to use computerised systems

  • Ability to record and maintain information received from all sources accurately

  • To provide a welcoming environment to service users

  • To assist other members of staff with duties when required

  • A good level of numeracy and literacy skills



Future Prospects : See Leeds City Council website. The qualifications and experience gained on this Apprenticeship will allow you to apply for further roles within this sector.

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