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Microsoft IT Technical Support Apprenticeship

net serve
Pay: £131.25 Text
Location: Hampshire Southampton United Kingdom
Category: Entry Level
Available from: Feb 2018
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02593466
2018-01-22 2018-02-21

Job Description

As IT technical support you may be required to work in a variety of different ways including; on site where you will be working within the business, directly with staff members. You could also be working remotely, where you could be staffing an IT help desk, answering calls and emails. This would require you to resolve problems by guiding clients through programmes or you may be required to access their computers remotely and resolve the problem for them. You could be working as part of a team within a company, or may be providing support to external business clients. 

Responsibilities may vary depending on the employer but duties usually include: 




  • Work with clients to understand details of faults 

  • Resolving faults and explaining to the client the work you have carried out 

  • Fixing and maintaining equipment, such as printers, laptops, scanners and PC’s 

  • Assisting with system upgrades and setting up new devices 

  • Recording problems within CRM systems so that task histories can be reviewed 

  • Provide excellent customer service 

  • Identify the need for system and equipment updates


Personal Qualities :

  • Candidates must have a keen interest in problem solving, maintenance and repair



Skills Required :

As technical support you will need to demonstrate: 




  • Good IT skills 

  • Strong organisational skills 

  • Good written and verbal communication 

  • An understanding of customer service 

  • A good work ethic with a determination to succeed 

  • Ability to work within a team or covering your own caseload of work 



Future Prospects : Please note – if you have previously registered with Remit via our website, you do not need to register again.
Please register as an applicant using the Remit application form at https://applicants.remit.co.uk/.
Only applications put forward via remit shall be considered. Contacting the employer directly will not assist your application.
The closing date, interview start date and possible start date attached to this vacancy are only a guideline. Interviews for this position could be arranged at anytime, therefore so could the start date. If you are interested in this vacancy please apply immediately. If you wait you may find the vacancy has already been filled.

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