Job Description
Description
Program Overview
Allied World has an exciting opportunity for students with an Information Technology specialization looking to launch a career in the insurance industry. We have 1 spot available in our 8 week-long 2024 Summer Internship Program beginning in June. The intern position will be in our London branch located on 20 Fenchurch Street.
Job Title:
Summer Intern 2024 - IT AMS Systems Analyst
Department/s:
IT - AWAC Services
Job Summary:
Allied World is building out its application management and support function. We're seeking someone to join our existing team responsible for managing and supporting our IT AMS Global Team to provide 24/7 support. The successful candidate will need to work closely with our business and internal IT teams and external 3rd party suppliers to deliver brilliant service to our user community. The position requires day to day lights on existing Apps/BI/SharedServices/Reports, as well as take up new software/function onboarding/support to drive further expansion and evolution of the AMS team.
Job Responsibilities:
Key member of our global L1/L2 pool, day to day support for the insurance apps/BI/SharedServices/Reports.
Progressing tickets and issues to successful resolution in a timely fashion keeping business users and key stakeholders updated on progress.
Raising and managing tickets and issues with 3rd party software or infrastructure providers where appropriate
Monitoring and regular maintenance of the application suite
Troubleshooting issues through tools, audit history, log files, etc.
Estimating effort and costs for small changes where required.
Communicate complex business or technical issues in simple terms to relevant staff.
Qualifications
Job Requirements:
Must be a self-starter with a great attitude, not afraid to take the initiative, and work with little supervision.
Ability to communicate effectively with IT, business, and vendor contacts.
Analytical skills and the ability to produce and maintain appropriate application support documentation.
Ability to understand the data flow through the application suite end-to-end.
Keen learner of new functions and keen supporter of automation.
Enthusiastic learner of new applications, tools and technologies.
Strong attention to detail with an analytical mind and outstanding problem-solving skills.
GitHub, Jira, MS Office, Visio, SQL, Cognos, PowerBI, Data Visualization tool, etc. Knowledge of cloud computing, DevOps, AWS/Azure and 3rd party APIs experience are plus.
