Job Description
Role: Graduate Desktop Support
Location: Bridgwater/Onsite
Ready to utilise your skills in desktop operating systems, network management, and active directory?
Are you passionate about ensuring consistent high-quality support, troubleshooting and analysing technology issues?
Join us and make a meaningful impact as a Graduate Desktop Support.
Careers at TCS: It means more.
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
- Be part of an exciting team where you will be challenged every day.
- Collaborate and maintain effective relationships with various stakeholders.
- Install and test desktop software applications and internet browsers.
The Role
As a Graduate Desktop Support, you will oversee, update assigned support service requests, troubleshoot the hardware, and replace it if needed. You will set up desktop computers, and test computer and network connections to ensure proper functioning of computer systems.
Key Responsibilities:
- Handle daily technical support activities on desktop support, data network and server management.
- Provide break-fix support for desktops, laptops, and other components, extend computer support for systems software and hardware.
- Setup computers and install software for various applications and programs.
- Maintain computer peripheral devices, the devices inside the datacenters and resolve associated problems.
- Liaise with account manager to determine new opportunities and share global threat updates with the cross functional teams to create awareness.
- Support the mobile devices for registering in BES or Intune environment.
- Adhere to policies as per corporate manuals and directives.
Your Profile
Key Skills/Knowledge/Experience:
- Knowledge of Desktop support, computer hardware and Windows OS.
- Knowledge of Desktop Operating systems, network management, and active directory.
- Understanding of software deployment through various tools and application packaging, deployment, and troubleshooting.
- Ability to research new product capabilities.
- Ability to learn new industry skills and competencies quickly.
- Excellent communication and interpersonal skills.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature paid holiday entitlement, pension contribution, private healthcare including dental & optical coverage, life assurance and income protection, laptop and phone, cycle-to-work scheme, exclusive discounts on gym memberships, discounted rates on car leasing options, staff discounts within the larger Tata network, and access to extensive training resources.
Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.
You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities involve 12 employee networks including LGBTQ+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events (we even sponsor the London Marathon).
We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.
If you are an applicant who needs a reasonable accommodation due to Disability or Neurodiverse Condition to complete an employment application, or during any phase of the hiring process, please contact us with the subject line: “Reasonable Accommodation Request”.
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
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