Works Support

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So, what are you waiting for? Join a community that cares about you!Â

More about your roleÂ

ÂWorkingÂas part ofÂourÂCentral ServicesÂTeamÂwithinÂourÂProperty Maintenance Division (PMD) youÂwillÂprovideÂallÂnecessaryÂadministrationÂand call handling within the centralÂteamÂto ensure that both the in-houseÂteamÂand external contractors deliver an effective and efficient repairs service to enable PMD to be the contractor of choice acrossÂallÂdwellings owned and managed by Place forÂPeople, in lineÂwithÂallÂstatutoryÂrequirements,ÂcustomerÂexpectationsÂand marketÂrequirements.

YouÂwillÂbe deliveringÂexceptionalÂcustomerÂservice andÂadministrationÂsupportÂmaintaining in house systems to ensure the effective running ofÂallÂresponsive repairs. YouÂwillÂalsoÂsupportÂalongside the schedulingÂteamÂand provide other general officeÂadministrationÂservices for the wider property maintenanceÂteam

In thisÂroleÂyouÂwillÂworkÂeffectivelyÂwithÂallÂkey business areas including PMD, theÂcustomerÂservice centre, contractors, managers,ÂoperativesÂand internal/external clients and customers, taking enquiries both over the phone and via email.Â

The Works Support teamÂworkingÂwithin the Property Maintenance division and areÂresponsibleÂfor scanning and filing dataÂsensitiveÂdocuments including EICR and LGSR records, the sending and receiving of emails and alsoÂworkingÂon the phone speakingÂwithÂourÂcustomers and internalÂoperatives.

For further information please download the attached job description.Â

More About youÂ

ÂHere at Places forÂPeopleÂwe are looking for someone who is asÂspirited as weÂare about delivering greatÂcustomerÂservice. To beÂconsideredÂfor theÂroleÂyouÂwillÂhave previousÂexperienceÂworkingÂin a volumeÂadministrationÂroleÂwithÂaÂcommitmentÂtoÂdeliveryÂfirst classÂcustomerÂexperience. To be successful in thisÂroleÂcandidates must be able to demonstrateÂexperienceÂofÂworkingÂwithin a busy officeÂenvironment, and youÂwillÂhave previousÂexperienceÂofÂadministration.

ExperienceÂof booking, scheduling and confirming appointments isÂdesirable. Although this is anÂadministrationÂroleÂyouÂwillÂbeÂworkingÂon the phones for a large portion of the day, taking calls from external and internal customers soÂexperienceÂworkingÂof call handling would be highlyÂadvantageous.Â

ExceptionalÂorganisationalÂskillsÂwithÂtheÂabilityÂtoÂeffectivelyÂorganise your own workload whilst maintaining a high attention to detail andÂaccuracyÂwillÂenable you to succeed in thisÂrole.

YouÂwillÂhave an excellent telephone and I.T. skillsÂwithÂa soundÂunderstandingÂof Microsoft Excel, Word and Outlook.ÂTheÂabilityÂtoÂinterrogateÂand present data in different formats is essential. A positive âcan do' attitudeÂwithÂtheÂabilityÂto demonstrate aÂâsolution-focused'ÂworkingÂstyle in practice atÂall times.

BenefitsÂÂ

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.ÂÂÂ

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:ÂÂÂ

• Competitive salary, with a salary review yearlyÂÂÂ
• Pension with matched contributions up to 7%ÂÂ
• Excellent holiday package â 35 days annual leave with the option to buy or sell leaveÂÂ
• Cashback plan for healthcare costs â up to £500 saving per yearÂÂ
• A bonus scheme for all colleagues at 2%ÂÂ
• Training and developmentÂÂ
• Extra perks including huge discounts and offers from shops, cinemas and much more.Â

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on .uk.

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If you are a recruitment agency please note we operate a PSL and do not take cold callsÂ